Multi Skilled Receptionist (Day/Night)
Location: South Glamorgan Wales
Description: Ibis is looking of Multi Skilled Receptionist (Day/Night) right now, this vacancy will be placed in Wales. More complete informations about this vacancy opportunity please give attention to these descriptions. FRONT OFFICE TEAM MEMBER / RECEPTIONIST - HOTEL IBIS CARDIFF GATE/ LOCATION CARDIFF GATE
Ibis group is the largest European economy hotel network and is continuing ! to expand. The Ibis chain is widely recognised for its excellent value for money and convenient location and has 760 hotels in 36 countries, including 50 hotels in the UK and Ireland.
Ibis is the first hotel brand to receive ISO 9001 certification and with the 15 minute satisfaction guarantee, if a problem with the hotel is not solved in 15 minutes the guest stays for free.
Our belief is that extraordinary customer service should be demonstrated by each and every team member as supported by our award winning Good to Great culture covering training, coaching, and motivating to achieve the highest possible standards in service to both our guests and colleagues.
If you see yourself as a person who is always prepared to deliver an extraordinary service, the Ibis Cardiff Gate are looking to recruit a Hotel Team Member to join the team.
Duties include:
- Welcome guests in a warm and friendly manner, whether in person or over t! he phone and provide the highest level of customer service.
- Find suitable solutions to meet customers needs depending on the possibilities available at the hotel.
- Ensure that all check-in and check-out operations are performed to the highest standards
- Deal with a wide range of guests' queries and promote hotel facilities
- Manage invoicing payments and cash operations during the shift
- Check the “room report†and keep housekeeping informed of any modifications
- Take reservations and business enquiries out of office hours.
- Prepare and set tables for the next guests
- Prepare and clear the breakfast buffet, cook and maintain the food during the breakfast service
- Ensure the food service area is left clean and tidy once all the guests have left
- Guest-oriented and service minded
- Good interpersonal skills
- Sales oriented
- Ability to listen and anticipate
- Diplomacy and self-control
- Well organised
Level of Education
A level Areas of study Hospitality Management Professional experiences 1 year Languages essential English
Essential requirements
Eligible to live and work in the UK
Optional requirements
Other European language is an advantage
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If you were eligible to this vacancy, please email us your resume, with salary requirements and a resume to Ibis.
If you interested on this vacancy just click on the Apply button, you will be redirected to the official website
This vacancy starts available on: Sat, 08 Jun 2013 20:21:49 GMT