Customer Adviser - Natwest - Erdington - Full Time Hours - Permanent
Location: Wales
Description: Royal Bank of Scotland Group is employing Customer Adviser - Natwest - Erdington - Full Time Hours - Permanent right now, this job will be placed in Wales. More complete informations about this job opportunity please give attention to these descriptions. With a previous background in a sales and target driven environment, you’ll build and maintain essential c! ustomer relationships, helping to retain and grow the customer base of your branch. Keeping a fully diary of appointments, you’ll hold meetings with customers to undertake a personal review of their finances matching appropriate products and services to meet their needs; consistently achieving your sales targets and all the while providing a straightforward, helpful service that lets your enthusiasm shine through.
Requirements
We’re looking for dedicated and enthusiastic people with previous experience in a sales and target driven environment. You’ll need to be a great communicator, able to confidently talk to our customers, listen to their individual circumstances, and ask relevant questions that get to the heart of their financial needs. As a Customer Adviser you’ll need to be motivated by making a positive difference to people’s lives and always provide the honest, straightforward and trustworthy service that our customers rely on.
Re! sponsibilities
Key responsibilities:
Worki! ng in a branch towards achieving challenging service and sales objectives
Holding meetings with customers to build understanding and matching the bank’s products and services to meet their needs
Selling the bank’s products and services whilst ensuring that you treat the customer fairly
Reviewing customer’s records in order to identify suitable products that could meet their needs
Ensuring you comply with FSA regulations including completing paperwork and maintaining records
Demonstrate world class customer service every time by putting customer needs at the heart of all you do.
This job may be for you if you enjoy:
Dealing with customers and putting their needs as your top priority
Working towards and achieving challenging sales and service objectives
Maintaining your knowledge of a wide range of products and services
Taking personal responsibility for your workload, constantly updating and re-prioritising to make be! st use of your time
Face to face contact, a fast paced environment and working as part of a team
Being pro-active, managing your own work load
This job may not be for you if you:
Dislike selling and worry about meeting challenging targets
Don’t enjoy working on tasks that involve dealing with people
Don’t like having responsibility for proactively managing your own time
Don’t enjoy interacting with customers
Our goal is simple: to become the UK ’s most Helpful and Sustainable bank. It’s all about putting the customer at the heart of everything we do, making their lives easier and taking the stress out of banking. We’re in a position to help our customers with everything that’s important to them â€" from day to day money matters to buying their homes, protecting their families or building their future. And by getting this right, we’re well on track to rebuilding the future of RBS too.
All of thi! s starts with having the right people on our team. People who share our! belief that the customer comes first, are driven to go above and beyond what’s expected and who let their enthusiasm shine through every day. People who are always professional in their work, but can engage with customers and talk to them like the individuals that they are. We want our customers to be confident that they’re making the right choices for themselves and their money, so to do this, we need to offer simple, straightforward help and advice. And by working as a team and making sure we’re getting all of this right, we’ll rebuild RBS into an organisation that everyone can be proud of â€" where service is everything.
For our people this also means the chance to develop their skills and take their career in many different directions. Whatever you want to do and however you want to learn, we’re here to help you take your career to the next level.
Additional Website Text
Salary & Benefits
Your Reward includes much more than! your salary; it’s all the financial rewards you get in return for working for the Group. You can choose how Your Reward is delivered by tailoring your pay and benefits to suit you.
Salary - ranges start from £16,231
Performance related bonus based upon achievement of measured targets.
25% benefit funding which you can choose to take as cash or spend on benefits, such as retirement savings.
Generous holiday allocation of 33 days per year, made up of 25 days plus 8 bank holidays
The Group offers a variety of employee share plans. Taking part in the share plans is an easy way to invest with potentially tax-free benefits. In addition, participating in the Group’s share plans may enable your team to benefit from any long term future success of the Group.
All employees have access to a great range of discounted financial service products including mortgages, loans, savings and insurance products in addition to discounts ! on other products and services from a number of well known retailers an! d manufacturers.
Hours
Full Time Hours
Permanent Contract
Retail Hours Monday - Sunday 8.00 - 20.00
Some weekend work may be required
Your actual working hours will be discussed at interview
" We have an extensive induction training programme to ensure you are able to meet the full requirements of the role. The induction training is run over a 3 week period and includes a number of workshops. All of these workshops are full time (5 days) and we require all attendees to attend all the workshops over this 3 week period."
Selection Process
Step 1 â€" Online Application
Gathering your personal details, for example work history
Questions relating to RBS minimum requirements for the role
Completion of a Work Style Assessment
Step 2 â€" Telephone Interview
A telephone interview lasting up to 40 minutes which focuses on the capabilities needed to do the job !
Step 3 â€" Face to Face Interview including Practical Activity
Questions relating to the capabilities required for the job including a Practical Job Related Activity
This is also a great opportunity for you to ask any questions
Screening Process
We take every precaution to protect the information that we hold about our customers so, as part of our recruitment process we will carry out the following checks:
Credit Check
Verification of previous 2 years activity
If you are invited to an interview you will need to provide the following documents:
Proof of right to work within the UK- either a valid EU Passport OR a full Birth Certificate AND proof of National Insurance number, OR a valid Passport stamped with a UK work permit visa that confirms current right to work within UK.
Current utility bill or bank statement with your name and address on it and dated within the last 3 months (counc! il tax bills can be within 6 months)
You will also need to pro! vide documents to verify your activity over the past 2 years. These could include:
Current payslip dated within the last 3 months, or a P45 or P60 if dated within the last 3 months
If you have less than 2 years work experience because you have recently left education please provide documentation regarding academic qualifications obtained within this period
If your circumstances are not covered by the above, the documentation required will be discussed at interview.
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If you were eligible to this job, please email us your resume, with salary requirements and a resume to Royal Bank of Scotland Group.
If you interested on this job just click on the Apply button, you will be redirected to the official website
This job starts available on: Thu, 18 Apr 2013 17:34:04 GMT
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