Operations Manager - St David's Hotel and Spa, Cardiff Bay
Location: South Glamorgan Wales
Description: Principal Hayley is at present looking to employ Operations Manager - St David's Hotel and Spa, Cardiff Bay right now, this job will be placed in Wales. More details about this job opportunity please give attention to these descriptions. Operations Manager â€" St Davids, Cardiff Bay
The Company
Principal Hotels are a collection of 23 upper 4 star h! otels in the UK and Europe . A distinctive style of elegance blended with state-of-the art facilities; combined with an uncompromising commitment to quality and attention to detail, ensures that we remain a unique unrivalled collection.
In February 2013 we were proud to announce that Starwood Capital, a leading private investment firm, acquired the shareholding of the Company.
Starwood Capital has extensive experience in the hospitality sector, with a large and prestigious portfolio of hotels including The Louvre Group, comprising of 1,100 hotels across 39 countries. In addition to the luxury Baccarat Hotel and Resorts Brand and a life style eco-brand; I Hotels and Resorts.
We are delighted to become part of the Starwood family and very much look forward to the continued development, and expansion of Principal Hotels.
There really is no better time to join the Group….
The Venue
The St David’s Hotel & Spa is Cardiff ’s premier 5 Star hotel. The ! St David's Hotel & Spa creates a striking landmark in Cardiff ! Bay . It boasts 142 bedrooms all with private balconies and views across the Bay, 5/7 meeting rooms with state of the art facilities all with water views, and Marine Spa.
The Operations Manager
Reporting to the General Manager, the Operations Manager will be responsible for ensuring the smooth day to day running of the property on an operational basis. This will include ensuring all sales are maximised, all departments are operating to company standards and that cost control procedures are maintained.
Key responsibilities of the Operations Manager will include: Lead and motivate the team on a daily basis to ensure guests’ expectations are exceeded by delivering a first class service Optimise sales in all areas of the hotel and manage costs in line with budgets Evaluate and monitor standards within operational departments and make improvements where necessary to ensure that the highest level of guest service is provided at all times Review all weekly sta! ff rota forecasts and ensure productivity is in line with forecasted sales In liaison with Heads of Departments, initiate and implement food and beverage promotions within the departments Ensure team briefings are held at the beginning of every shift to discuss the day’s business and training is delivered to all operational staff Conduct regular job chats, appraisals and departmental meetings with your staff Participate in all relevant departmental, management and company meetings and to drive the customer service strategy Maintain a safe and secure working environment adhering to all legislative requirements in relation to licensing laws, health and safety, fire and environmental requirements Carry out Duty Manager shifts as per the rota Deputise for the General Manager in their absence
This is a busy, varied and hands-on full time role. The hours of an Operations Manager will be to meet the needs of the business and will include evening and weekend shifts.
The I! deal Operations Manager
As an Operations Manager, it is essential y! ou have the following skills and attributes: Experience of working in an Operations Manager role or similar, ideally within a upper 4* quality hotel/events centre, with strong knowledge of all departments particularly F&B Experience of working as a Duty Manager Experience of managing, training and developing a successful team Ability to motivate and delegate effectively Strong knowledge of the hotel/leisure/service sector Excellent organisation and time management skills with an eye for detail and the ability to use own initiative Ability to work under pressure whilst maintaining a positive, can do attitude Customer focused with a commitment to delivering exceptional levels of guest service Passionate about the industry with a keen desire to improve the operation of the hotel Communication skills with the ability to build strong and effective working relationships with key stakeholders in the business and to create a rapport with guests Strong leadership and influencing ski! lls to create a winning team Highly motivated with a drive to succeed to be the best IT literate Enthusiastic, flexible and willing to learn with a professional, prompt and caring attitude
Operations ManagerBenefits 23 days holiday plus 8 bank holidays Company pension scheme Discretionary bonus Discounted accommodation within the Group
In line with the Asylum and Immigration Act, all applicants must be eligible to live and work in the UK .
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If you were eligible to this job, please email us your resume, with salary requirements and a resume to Principal Hayley.
If you interested on this job just click on the Apply button, you will be redirected to the official website
This job starts available on: Sat, 21 Sep 2013 07:14:57 GMT
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