Advisor - Local Welfare Provision Wales position at Northgate Information Solutions Limited in Clwyd

Northgate Information Solutions Limited is presently looking of Advisor - Local Welfare Provision Wales on Thu, 18 Jul 2013 07:11:01 GMT. Advisor - Local Welfare Provision Wales - WRE00000A Primary Location - UK-Clwyd-Wrexham Schedule - Full-time Job Type - Experienced Travel - No Job Posting - May 20, 2013, 9:58:15 AM Unposting Date - Jul 30, 2013, 6:59:00 PM Northgate Public Services is one of the fastest growing public service businesses in the UK. It uses strategy, innovation, information and technology to...

Advisor - Local Welfare Provision Wales

Location: Clwyd Wales

Description: Northgate Information Solutions Limited is presently looking of Advisor - Local Welfare Provision Wales right now, this position will be placed in Wales. More details about this position opportunity kindly read the description below. -

WRE00000A

Primary Location

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UK-Clwyd-Wrexham

Schedule

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Full-time

Job Type
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Experienced

Travel

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No

Job Posting

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May 20, 2013, 9:58:15 AM

Unposting Date

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Jul 30, 2013, 6:59:00 PM

Northgate Public Services is one of the fastest growing public service businesses in the UK. It uses strategy, innovation, information and technology to promote high-performing public services, management and governance in the UK.

We work together with our clients in trusted partnerships to deliver better public services that seek to improve the skills and capabilities of employees, fully engage the public and thereby add to public value. It is the depth and breadth of the knowledge and the work of Northgate Public Services employees that places it in a distinct position.

Northgate Public Services partners with the public, private and not-for-profit sectors. In the UK we work with 95% of Local Authorities, every police force and a lar! ge number of health organisations, housing associations, utili! ties and transport companies.

Northgate Public Services supports corporate and service transformation through sustainable performance partnerships. Its services embrace local government, environment and planning, energy efficiency, public safety and enforcement, health and social care, housing, financial management and transport.

Role Summary

Support Local Welfare Provision for Wales via online, post and telephone applications. Act as system administrator for the Northgate system to allow applications to be input and processed.

Duties & Responsibilities

Delivery Key responsibility:

• Process crisis payment and Community Care grant applications using the computerised Northgate interface.
• Liaise with applicants to process information into the Northgate System.
• Undertake eligibility checks with the applicant, seeking information direct from the applicant and utilising additional computerised inter! faces for confirmation.
• To fully understand the legislation and criteria involved in awarding crisis payments and Community Care grants and process applications accordingly.
• To comply with Processing Services Customer Charter when dealing with all incoming and outbound calls.
• To complete statistical information as instructed by the Service Manager
• To act on requests for support regarding system access and use by the customer.
• To work as part of the team in achieving targets set by the Service Manager
• To deal with incoming and outgoing correspondence relating to Local Welfare Provision either by telephone, email or letter.
• Deal with and respond to enquiries from clients, citizens and internal colleagues in a positive and professional manner
• Attend training and other events relevant to develop new skills or to refresh or update existing knowledge and skills
• Share your knowledge with others to ens! ure continuity in your absence, ensuring handover is in place in advanc! e of any planned absence

Operational Excellence responsibility:
§ Act as a key deliverer of the Local Welfare Provision contract for Wales.

Works closely with the Senior Decision Maker to ensure recording and escalation of information.

Perform all duties with minimum supervision

Maintain excellent attendance levels in line with the Northgate attendance policy

Maintain an excellent attitude within the Business Centre; acting as an ambassador at all levels, taking on additional duties as and when required.

Attend training and other events relevant to develop new skills or to refresh or update existing knowledge and skills. Be available to travel off site for this if required.

Responsible for meeting personal targets

Required Knowledge and Experience

§ Experience of processing data with attention to detail and good accuracy

§ Excellent telephone manner

§ Knowledg! e of service centre processes, policies and procedures, such as escalation procedures, service level agreements and client service standards.

§ Well organised

§ Excellent computer skills â€" especially MS office in the area of excel and outlook.

§ Excellent communication and written skills with the ability to work confidently with customers and internal colleagues

§ Team worker â€" able to work with colleagues to achieve targets and objectives.

§ Able to achieve challenging targets

Desired Knowledge and Experience

§ Knowledge of DWP grant awards and welfare provision, in particular Social Fund and Crisis Loans.

Security Clearance / CRB Clearance

Candidates must be able to demonstrate a pre-existing right to work and travel within the EU. Documentary evidence will be requested at interview.
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If you were eligible to this position, please email us your resume, with salary req! uirements and a resume to Northgate Information Solutions Limited.

If you interested on this position just click on the Apply button, you will be redirected to the official website

This position starts available on: Thu, 18 Jul 2013 07:11:01 GMT

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