Customer Service Advisor
Location: Newport Wales
Description: Talentmatch is currently interviewing Customer Service Advisor right now, this occupation will be placed in Wales. More details about this occupation opportunity please read the description below. This is an unrivalled opportunity to join one of the worlds leading communication businesses as a Customer Service Advisor. You will be working in a highly progressive business environment, as part of dy! namic and highly professional inbound team, handling customer service calls from new and existing customers. This site is rapidly developing a high energy, high performance culture. The Company operate world class contact centres and you will have the opportunity to benefit from an excellent training programme, an exceptional environment and fantastic scope for progression.
In return for your hard work you will receive a highly competitive basic salary, bonus and a great benefits package. The office is also in a great location with excellent transport links.As a Customer Service Advisor you will: Deal with a variety of inbound customer service enquiries, showing empathy and providing solutions. Work on a first call resolution approach. Listen, probe and analyse enquiries to determine the underlying needs of the customer.
Provide exemplary sales and service support across a variety of products. Communicate in a prompt, polite and clear manner. Address any i! ssues of conflict or complaints. Be professionally focussed in! order to achieve targets.The ideal Customer Service Advisor will hold the following skills and experience: Previous experience within a Call Centre is desirable, however, bright, articulate candidates from other relevant sales and customer service backgrounds will be considered.
Excellent listening skills and the ability to identify the customer issue, adapting approach accordingly. Confidence, drive and an outgoing personality. Flexible approach to your working hours. Highest standard of integrity and honesty.
Confidence to learn and develop through continuous training and development. Good communication skills - the ability to explain information simply and clearly whilst building a strong rapport with customers and resolving any areas of contention. Ability to work on your own initiative and be a real team player. Ability to multi-task, handle volume calls efficiently and think on your feet.
Be customer-focused, positive and have a professiona! l attitude. Strong organisational skills. Keyboard and PC literate, MS Office Skills.The contact centre offices are open between the hours of 8am 8pm Monday Friday, 8am 6pm on Saturday. Customer Service Advisors will be expected to work rotational shift patterns across these times including some weekend work.
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If you were eligible to this occupation, please email us your resume, with salary requirements and a resume to Talentmatch.
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This occupation starts available on: Sun, 30 Jun 2013 04:18:37 GMT