Customer Adviser - Protection Consultant - Natwest - Cardiff North - Full Time Hours - Permanent
Location: Cardiff Wales
Description: Royal Bank of Scotland Group is hiring Customer Adviser - Protection Consultant - Natwest - Cardiff North - Full Time Hours - Permanent right now, this career will be placed in Wales. Further informations about this career opportunity please read the description below. You’ll help our customers to understand their protection! needs and provide information about our available products to enable them to make an informed choice, closing sales where appropriate. By identifying and understanding customer needs, you’ll provide lead generation for our Advice & Protection business, and you’ll also proactively generate your own quality customer leads. And thanks to a thorough knowledge of our products, you’ll use all your experience to help our customers make the right decisions to protect their future.
Requirements
We’re looking for enthusiastic and self motivated individuals with a proven track record in customer service and sales, ideally gained within the financial services sector. With excellent relationship building skills, you’ll work closely with the branch teams to help deliver a first class experience for our customers.
Responsibilities
Working in a branch towards achieving challenging service and sales objectives
Holding meetings with cus! tomers to build understanding of their protection needs and ma! tching the bank’s products and services
Selling the bank’s protection products and services whilst ensuring that you treat the customer fairly
Reviewing customer’s records in order to identify suitable products that could meet their needs
Ensuring you comply with FSC regulations including completing paperwork and maintaining records
Demonstrate world class customer service every time by putting customer needs at the heart of all you do.
This job may be for you if you enjoy:
Dealing with customers and putting their needs as your top priority
Working towards and achieving challenging sales and service objectives
Maintaining your knowledge of a wide range of products and services
Taking personal responsibility for your workload, constantly updating and re-prioritising to make best use of your time
Face to face contact, a fast paced environment and working as part of a team
This job may not be for you if you;
Dislike selling and worry about meeting challenging targets
Don’t enjoy working on tasks that involve dealing with people
Don’t like having responsibility for proactively managing your own time
Don’t enjoy interacting with customers
Additional Website Text
Our goal is simple: to become the UK’s most Helpful and Sustainable bank. It’s all about putting the customer at the heart of everything we do, making their lives easier and taking the stress out of banking. We’re in a position to help our customers with everything that’s important to them â€" from day to day money matters to buying their homes, protecting their families or building their future. And by getting this right, we’re well on track to rebuilding the future of RBS too.
All of this starts with having the right people on our team. People w! ho share our belief that the customer comes first, are driven to go abo! ve and beyond what’s expected and who let their enthusiasm shine through every day. People who are always professional in their work, but can engage with customers and talk to them like the individuals that they are. We want our customers to be confident that they’re making the right choices for themselves and their money, so to do this, we need to offer simple, straightforward help and advice. And by working as a team and making sure we’re getting all of this right, we’ll rebuild RBS into an organisation that everyone can be proud of â€" where service is everything.
For our people this also means the chance to develop their skills and take their career in many different directions. Whatever you want to do and however you want to learn, we’re here to help you take your career to the next level.
- .
If you were eligible to this career, please email us your resume, with salary requirements and a resume to Royal Bank of Scotland Group.
If you interested on this career just click on the Apply button, you will be redirected to the official website
This career starts available on: Tue, 23 Jul 2013 15:21:10 GMT