Quality Manager (ST/2095)
Location: Wales
Description: Shaw Trust is employing Quality Manager (ST/2095) right now, this vacancy will be placed in Wales. For detail informations about this vacancy opportunity kindly read the description below. To be responsible for driving quality assurance, corporate customer service standards, feedback and the continuous improvement of service delivery across the organisation and providing independent challenge and champi! oning the customers’ experience.
Base is flexible; anywhere in South Wales, South West England, South of England up to bodrer with west London.
Permanent Contract
36.5 hours per week
£35,000 - £40,000 per annum
Personal Specification
Person Specification
Job Title: Quality Manager
(E = Essential D = Desirable)
SKILLS AND CORE COMPETENCIES
Technical competency (qualifications and training)
- Demonstrable success in improving performance and quality to achieve and exceed contractual and organisational objectives (E)
- Effective methods of engaging staff and customers in service improvement activities (E).
- Knowledge of ISO audit and compliance requirements (D).
- Relevant quality qualification (D)
- Experience/knowledge of operational delivery within Welfare to Work (E)
- Knowledge of ! quality assurance and service improvement approaches (E) !
- Experience of Investors in People (D)
- Good IT skills. (E)
- Ability to work flexibly to cope with the varying demands of the role and achieve desired results (E)
- Ability to motivate, coach and support operational managers to maximise their staff’s performance and ensure quality of delivery. (E)
- Ability to identify and assist with, the requirement for and design of training to support performance improvement. (E)
- Ability to set, monitor and report on performance and on improvement targets. (E)
- Good organisational skills and time management. (E)
- A motivational, flexible and problem solving approach. (E)
- Excellent presentation and communication skills at all levels, verbal and written. (E)
- Skilled in negotiating and influencing discussions (E)
- Excellent organisational skills demonstrating ability to produce work to high quality standards (E)
- Ability to work on own initiative and within a team (E)
- Positive attitude to disability, health problems and employment problems (E)
- Flexible, adaptable and innovative (E)
- Excellent interpersonal, communication and presentation skills demonstrating the ability to convey complex messages clearly (E)
- Be able to display an awareness, understanding and commitment to the protection and safeguarding of young people and vulnerable adults. (E)
- This post requires a Criminal Records Bureau disclosure at basic level (E)
- Willingness to undertake frequent travel around sites in the UK, including occasional overnight stays (E)
- Have an understanding of and be able to demonstrate a commitment to Equal Opportunities and Diversity. (E)
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If you were eligible to ! this vacancy, please email us your resume, with salary requirements and! a resume to Shaw Trust.
If you interested on this vacancy just click on the Apply button, you will be redirected to the official website
This vacancy starts available on: Mon, 05 Aug 2013 18:18:04 GMT