Customer Service Coordinator job at in Caerphilly

is currently seeking to employ Customer Service Coordinator on Fri, 06 Sep 2013 15:40:18 GMT. Our client, a well known global brand, are seeking a Customer Service Coordinator to look after their Irish Customer base, within their centre of excellence based in Caephilly. The right candidate must offer excellent customer service skills, linked with the personality that will match the driven team ethic within the business. *The role will also involve regular travel to The Republic of Ireland...

Customer Service Coordinator

Location: Caerphilly Wales

Description: is currently seeking to employ Customer Service Coordinator right now, this job will be placed in Wales. More details about this job opportunity please read the description below. Our client, a well known global brand, are seeking a Customer Service Coordinator to look after their Irish Customer base, within their centre of excellence based in Caephilly. The right candidate must offer exce! llent customer service skills, linked with the personality that will match the driven team ethic within the business.

• The role will also involve regular travel to The Republic of Ireland, so the successful candidate must be willing to stay away from home, especially during the initial few months*

Job Responsibilities:As an Customer Service Coordinator, you will be:

• Managing the Irish customer base
• Liaising with various departments to ensure full processes are dealt with and compliant
• Order processing, standard, future, bulk, and offshore.
• Dealing with non conformance queries relating to pricing, shortages and credit notes
• key account management along with dedicated customer lines and mailboxes
• General administration and health and safety responsibilities

Preferred Skills:

• Have good Microsoft Office and Keyboard skills - in particular Microsoft ! Excel
• Have good communication skills for listening to! and understanding customers' requirements and giving explanations
• Be able to work at pace and accurately in a busy environment
• Be able to learn and apply many different processes and procedures
• Be polite and display a good standard of customer care.
• Previous employment in a role with links to supply chain departments would be an advantage

Personal Attributes:

• Organised and resourceful
• Resilience and the ability to challenge and influence

Associated Benefits:

• 20 days annual leave, rising by 1 day a year up to a maximum of 25 days
• Optional Healthcare and Sharesave schemes
• Free car parking
• Subsidised staff restaurant

Normal working week is 37.5 hours based on Monday to Friday between the hours of 8am and 6pm.

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This job starts available on: Fri, 06 Sep 2013 15:40:18 GMT

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