Remortgages Case Handler - Experienced
Location: Cardiff Wales
Description: Fresh Recruitment is hiring Remortgages Case Handler - Experienced right now, this career will be placed in Wales. For detail informations about this career opportunity kindly see the descriptions. Support and Development
The key task of a Case Handler is to support the remortgage team. This will involve carrying out tasks on behalf of Case Handlers, whilst under supervision, in order to contribute to team performance whilst gaining the knowledge necessary to become a Case Handler.
Carry out tasks in accordance efficiently and accurately as requested by the Supervisor
!
Customer Service
To provide a high level of customer service to all parties involved in the remortgage transaction.
To achieve a satisfactory customer satisfaction rating from questionnaire returns
To maintain a low level of complaints
Telephone Calls
To deal with in/outbound phone calls as necessary.
To achieve the required level of service against monthly call monitoring guidelines
Letter/Document Production
To correspond with all parties in a professional manner.
Ensure the content of all correspondence is accurate and correct.
This will be measured through sample audits.
Finances
To ensure financial dealings with borrowers, lenders and third parties are dealt with accurately.
Accurately in line with company policy.
Managing a Remortgage case load of up to 20 files (only allocated when considered ready)
Carrying out the day-to-day activities necessary to progress remortgages proactively ! through to completion.
This includes:
- !
- Dealing with inbound correspondence
- Generating outbound correspondence
- Proactively chasing outstanding matters
Performance will be measured against:
- Accuracy
- Turnaround Times
- Completion Targets
- .
If you were eligible to this career, please email us your resume, with salary requirements and a resume to Fresh Recruitment.
If you interested on this career just click on the Apply button, you will be redirected to the official website
This career starts available on: Tue, 25 Feb 2014 18:23:00 GMT
Apply Remortgages Case Handler - Experienced Here
Related Remortgages Case Handler - Experienced Jobs in Cardiff