Call Co-ordinator (12 month Maternity Cover) occupation at Petrie Recruitment in Cardiff

Petrie Recruitment is at present recruited Call Co-ordinator (12 month Maternity Cover) on Mon, 17 Feb 2014 19:03:00 GMT. The Role: • The overall purpose of the role is to co-ordinate and manage all field service engineer visits to customer sites and to ensure that the field...

Call Co-ordinator (12 month Maternity Cover)

Location: Cardiff Wales

Description: Petrie Recruitment is at present recruited Call Co-ordinator (12 month Maternity Cover) right now, this occupation will be placed in Wales. For complete informations about this occupation opportunity kindly read the description below. The Role:

• The overall purpose of the role is to co-ordinate and manage all field service engineer visits to customer sites and to ensure that the field service engineers provide the level of service required to meet the contractual requirements of the customers.
• To provide the single point of contact for all field service engineers, dealing with all enquiries and update the company database.
• Escalation and tracking of field service engineer calls using the different proced! ures in place including, internet, fax and telephones.
Setting the customer expectations and keeping the customer informed of the progress of each service all.
• Escalation of appropriate issues within the organisation.
• Gathering the appropriate metrics and measures to enable the company to monitor field service engineering performance and customer satisfaction.
• Constant use of/updating and housekeeping of the company database.
• Completion of customer satisfaction calls on each closed field service engineer visit.
• Completion of daily shift handovers to pass issues to colleagues and shift engineers.
• Take an active role in streamlining processes and improving customer service.

What the company is looking for in the successful candidate:

• The role is the first point of contact for the customer experiencing a problem with their equipment. It is essential that any candidate should have experience in dealing with customer enquiries and requests for fur! ther information.
• It will require the individual to work in an efficient and methodical manner in order to provide the field service engineers with the provision of accurate information under time pressure.
• Strong communication skills â€" both verbal and written especially in order to communicate effectively with our customers
• Ability to remain calm under pressure
• Patient and diplomatic when handling customer sensitive situations
• Strong computer skills and aptitude for understanding technical issues
• UK geographical knowledge

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If you were eligible to this occupation, please email us your resume, with salary requirements and a resume to Petrie Recruitment.

If you interested on this occupation just click on the Apply button, you will be redirected to the official website

This occupation starts available on: Mon, 17 Feb 2014 19:03:00 GMT

Apply Call Co-ordinator (12 month Maternity Cover) Here

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