Case Manager
Location: Cardiff Wales
Description: Hays is at present recruited Case Manager right now, this occupation will be placed in Wales. More details about this occupation opportunity please read the description below. One of our leading clients operating in the financial service sector is recruiting for a Case Manager to join their expanding team. As a case Manager you will be responsible for managing all elements of the customer complaint journey, ensuring that your team delivers excellent service enabling the organisation to restore trust with its regulators and customers.
You will need to be confident in resolving customer, colleague and other queries, including analysing situations, making decisions, dealing with unique tasks and processing complex transactions in accordance with company policy and procedures, to deliver excellent customer se! rvice and achieve performance targets.
A key part of ! your role will be to provide feedback to all areas of your team using the mechanisms set up for doing so, and support other colleagues in delivering a fantastic customer experience. That will involve collecting and recording the complaint records and case data we need to support effective MI management.
A successful Case Manager will need to have experience of working in a fast-paced, operational environment and handling a high volume of queries and transactions. We'll also be looking for a good understanding of how to work within strict regulatory guidelines, and people who can demonstrate excellent attention to detail and quality focus with a right first time approach to ensure minimising rework or error.
Key Accountabilities:
Achieving operational excellence and setting standards in all processing, operational and servicing activity.
Always seeking to provide the most effective and efficient service to the customer, minimising escala! tion of complaints/queries any further.
Investigating and making decisions on complaints.
Complying with operational risk and rigour standards in respect of protecting people, customers, assets and the organisation.
Pro-actively working with colleagues in other areas and particularly those in front-line sales and servicing roles.
Flexible and adaptable to changing demands.
Willing and able to pick up new and additional responsibilities when required.
Ability to manage time effectively to ensure business targets are achieved.
Assignment Details:
This is a temporary, full time assignment of 37.5 hours a week. This assignment pays £10 per hour and is until September 2014.
All successful applicants will be subject to a credit check.
If you are interested in hearing more about this role, please email an updated C.V to emma.horton@hays.com OR daiva.adey@hays.com.
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If you w! ere eligible to this occupation, please email us your resume, with sala! ry requirements and a resume to Hays.
If you interested on this occupation just click on the Apply button, you will be redirected to the official website
This occupation starts available on: Fri, 14 Feb 2014 18:09:59 GMT